Refund and Returns Policy

1. Overview

At Lock, Stock & Lasers, we take pride in delivering high-quality custom products. If you are not completely satisfied with your purchase, please review our refund and returns policy below. This policy is in accordance with UK consumer laws, including the Consumer Rights Act 2015.

2. Returns Eligibility

We accept returns and exchanges under the following conditions:

• The item must be unused, in its original condition, and returned within 14 days of delivery.
• Returns apply only to non-customised or non-personalised items.
• Custom or bespoke products (e.g., engraved or 3D-printed items) cannot be returned, unless faulty or incorrect.
• Proof of purchase is required.

3. Refunds

If your item is eligible for a refund:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days to the original payment method.
• Shipping costs are non-refundable unless the return is due to our error (e.g., faulty or incorrect item).

4. Exchanges

If you receive a defective or damaged item, we will replace it at no extra cost. To request an exchange, contact us at [nick@lockstocklasers.com] within 7 days of receiving your order.

5. How to Return an Item

To initiate a return:

1. Email us at [nick@lockstocklasers.com] with your order number and reason for return.
2. We will provide return instructions, including the return address.
3. Securely package the item and send it via a trackable shipping method.
4. You are responsible for return shipping costs unless the item is faulty.

6. Non-Returnable Items

The following items are not eligible for return:

• Customised or personalised products.
• Items damaged due to misuse, wear and tear, or improper handling.
• Digital downloads or services rendered.

7. Late or Missing Refunds

If you haven’t received a refund after 7 business days, please:

1. Check your bank account.
2. Contact your credit card provider (processing times may vary).
3. If the issue persists, contact us at [nick@lockstocklasers.com]

8. Contact Us

For any return, refund, or exchange inquiries, reach out to: Lock, Stock & Lasers
Email: [nick@lockstocklasers.com]
Address: [PO Box]

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This policy ensures compliance with UK consumer rights while protecting our ability to provide high-quality, custom-made products. If you need adjustments based on your business model, let us know!