Privacy Policy

1. Introduction

Lock, Stock & Lasers (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

Identity Data – Name, title, and contact details.
Contact Data – Email address, phone number, and postal address.
Transaction Data – Details of products or services purchased.
Usage Data – Information on how you interact with our website.
Technical Data – IP address, browser type, and device information.
Marketing and Communication Data – Preferences in receiving communications from us.

3. How We Collect Your Data

We collect data in the following ways:

Directly from you when you fill out forms, contact us, or make a purchase.
Automatically through cookies and tracking technologies when you visit our website.
From third-party sources (e.g., payment processors, analytics providers).

4. How We Use Your Data

We use your data for the following purposes:

To process and fulfil orders.
To communicate with you about our services.
To improve our website and customer experience.
To comply with legal obligations.
To send promotional emails (only if you have opted in).

5. Legal Basis for Processing

We process personal data based on the following legal grounds:

Contractual necessity – Processing your data to fulfil a contract (e.g., order fulfilment).
Legitimate interest – Using data to improve our services and provide customer support.
Legal obligation – Complying with legal and regulatory requirements.
Consent – Sending marketing communications only if you have consented.

6. Data Sharing and Third Parties

We do not sell your personal data. However, we may share data with:

Payment processors (to complete transactions securely).
Delivery companies (to fulfil orders).
IT service providers (to host and manage our website).
Legal or regulatory bodies where required by law.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Your Rights

Under UK GDPR, you have the following rights:

Right to access – Request a copy of your personal data.
Right to rectification – Request correction of inaccurate data.
Right to erasure – Request deletion of your data in certain circumstances.
Right to restrict processing – Ask us to limit processing of your data.
Right to object – Object to processing based on legitimate interests.
Right to data portability – Request transfer of your data to another service.

To exercise your rights, contact us at: nick@lockstocklasers.com

9. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

10. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. You can manage cookie preferences through your browser settings.

11. Updates to This Privacy Policy

We may update this policy from time to time. Changes will be posted on our website with the updated date.