{"id":135,"date":"2025-03-23T14:54:24","date_gmt":"2025-03-23T14:54:24","guid":{"rendered":"http:\/\/www.lockstocklasers.com\/?page_id=135"},"modified":"2025-03-23T18:03:50","modified_gmt":"2025-03-23T18:03:50","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.lockstocklasers.com\/?page_id=135","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1. Overview<\/h2>\n\n\n\n<p>At Lock, Stock &amp; Lasers, we take pride in delivering high-quality custom products. If you are not completely satisfied with your purchase, please review our refund and returns policy below. This policy is in accordance with UK consumer laws, including the Consumer Rights Act 2015.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Returns Eligibility<\/h2>\n\n\n\n<p>We accept returns and exchanges under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item must be unused, in its original condition, and returned within <strong>14 days<\/strong> of delivery.<\/li>\n\n\n\n<li>Returns apply only to <strong>non-customised<\/strong> or <strong>non-personalised<\/strong> items.<\/li>\n\n\n\n<li>Custom or bespoke products (e.g., engraved or 3D-printed items) <strong>cannot be returned<\/strong>, unless faulty or incorrect.<\/li>\n\n\n\n<li>Proof of purchase is required.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Refunds<\/h2>\n\n\n\n<p>If your item is eligible for a refund:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.<\/li>\n\n\n\n<li>Approved refunds will be processed within <strong>5-7 business days<\/strong> to the original payment method.<\/li>\n\n\n\n<li>Shipping costs are non-refundable unless the return is due to our error (e.g., faulty or incorrect item).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Exchanges<\/h2>\n\n\n\n<p>If you receive a defective or damaged item, we will replace it at no extra cost. To request an exchange, contact us at <strong>[nick@lockstocklasers.com]<\/strong> within <strong>7 days<\/strong> of receiving your order.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. How to Return an Item<\/h2>\n\n\n\n<p>To initiate a return:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Email us at <strong>[<strong>nick@lockstocklasers.com<\/strong>]<\/strong> with your order number and reason for return.<\/li>\n\n\n\n<li>We will provide return instructions, including the return address.<\/li>\n\n\n\n<li>Securely package the item and send it via a trackable shipping method.<\/li>\n\n\n\n<li>You are responsible for return shipping costs unless the item is faulty.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">6. Non-Returnable Items<\/h2>\n\n\n\n<p>The following items are <strong>not eligible for return<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customised or personalised products.<\/li>\n\n\n\n<li>Items damaged due to misuse, wear and tear, or improper handling.<\/li>\n\n\n\n<li>Digital downloads or services rendered.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">7. Late or Missing Refunds<\/h2>\n\n\n\n<p>If you haven\u2019t received a refund after <strong>7 business days<\/strong>, please:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Check your bank account.<\/li>\n\n\n\n<li>Contact your credit card provider (processing times may vary).<\/li>\n\n\n\n<li>If the issue persists, contact us at <strong>[<strong>nick@lockstocklasers.com<\/strong>]<\/strong><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">8. Contact Us<\/h2>\n\n\n\n<p>For any return, refund, or exchange inquiries, reach out to: <strong>Lock, Stock &amp; Lasers<\/strong><br><strong>Email:<\/strong> [<strong>nick@lockstocklasers.com<\/strong>]<br><strong>Address:<\/strong> [PO Box]<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>This policy ensures compliance with UK consumer rights while protecting our ability to provide high-quality, custom-made products. If you need adjustments based on your business model, let us know!<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Overview At Lock, Stock &amp; Lasers, we take pride in delivering high-quality custom products. If you are not completely satisfied with your purchase, please review our refund and returns policy below. This policy is in accordance with UK consumer laws, including the Consumer Rights Act 2015. 2. Returns Eligibility We accept returns and exchanges&hellip; <br \/> <a class=\"read-more\" href=\"https:\/\/www.lockstocklasers.com\/?page_id=135\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":259,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-135","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.lockstocklasers.com\/index.php?rest_route=\/wp\/v2\/pages\/135","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lockstocklasers.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lockstocklasers.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lockstocklasers.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lockstocklasers.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=135"}],"version-history":[{"count":1,"href":"https:\/\/www.lockstocklasers.com\/index.php?rest_route=\/wp\/v2\/pages\/135\/revisions"}],"predecessor-version":[{"id":242,"href":"https:\/\/www.lockstocklasers.com\/index.php?rest_route=\/wp\/v2\/pages\/135\/revisions\/242"}],"up":[{"embeddable":true,"href":"https:\/\/www.lockstocklasers.com\/index.php?rest_route=\/wp\/v2\/pages\/259"}],"wp:attachment":[{"href":"https:\/\/www.lockstocklasers.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}